General
Can I find Petlantis products in physical retail stores, or is it exclusively online?
Currently, Petlantis are available online only. However, we're constantly exploring opportunities to expand our reach and serve more customers. Whether it's through physical retail stores or other online platforms, we're committed to making our products conveniently accessible to every one of our customers.
Where are Petlantis products made?
Petlantis products are thoughtfully crafted in Bharat, adhering to global standards. We blend local craftsmanship with innovation to create products that meet the highest quality and sustainability standards.
How can I contact the team if I have further questions or issues?
For any further inquiries or assistance, don't hesitate to email us at Hello@petlantis.in
Custom Made
What is your return and exchange policy for customized items?
As per our Terms & Conditions, we do not accept refunds or exchanges for customized products under any circumstances. Since these items are made specifically for you, we strongly recommend that you carefully check your customization details and size before placing your order. Please double-check everything to avoid errors.
Can I make changes to my order after it's been placed?
Once an order for a customized product is placed, it cannot be modified. Please double-check all details before confirming your order to ensure that everything is accurate.
How do I know which size to choose for my pet?
We have a detailed size chart available for each product to help you choose the perfect fit. Please refer to the size guide for collars, leashes, and bandanas to ensure a comfortable and safe fit for your pet.
Products
Do your products come with a warranty?
Yes, we stand by the quality of our products. Petlantis offers a manufacturer's warranty that covers any defects in material or workmanship. If you believe your product is defective, please reach out to us at hello@petlantis.in, and we’ll be happy to assist you.
Are your products tested for durability and performance?
Absolutely! We are committed to providing only the best for your pets. Every Petlantis product undergoes rigorous testing to ensure exceptional durability and top-tier performance. Whether it’s daily walks or outdoor adventures, you can trust our gear to withstand it all. Our products are designed with reliability in mind to meet the highest standards of quality.
What are the care instructions for maintaining my Petlantis products?
To keep your Petlantis products looking great and lasting longer, we provide specific care instructions for each product. For more details on how to maintain your items properly, click here.