Returns and Refunds

Products that are ready for use may be returned within 7 days of delivery. To be eligible for return, the product must be unused, undamaged, and in its original packaging. Products that do not meet these conditions will not be accepted for return.

No returns will be accepted for products that are custom-made, made on order, or created by request. These items are specially made to your specifications, and once produced, they cannot be restocked or resold. Therefore, they are excluded from our return policy.

To initiate a return, please contact us within 15 days of receiving your product. Once the return request is approved, the product must be sent back to our warehouse at the customer’s expense. Please ensure the product is securely packaged to avoid damage during transit.

Once we receive the returned product in our warehouse and verify that it meets the return conditions, we will process the refund to the original payment method. Please allow 7 days for the refund to be reflected in your account after the return is processed.

As noted, custom-made, personalized, hygiene-related, or opened products cannot be returned under any circumstances. Any request for a return on these items will be declined.

1. Order Processing Time

• Order Confirmation: After placing your order, you will receive an email confirming your order and details.
• Processing Time: All orders are processed within 1–2 business days from the date of purchase. Orders placed on weekends or holidays will be processed on the next business day.
• Custom and Made-to-Order Products: Orders for custom-made or made-to-order items may take additional time to process. These items will be shipped once they are ready for delivery. You will receive an email notification when your item is shipped.

2. Shipping Charges

Shipping charges are calculated at checkout based on the weight of the items, shipping address, and the delivery method chosen.
The final shipping fee will be displayed at checkout before you complete the payment.
We may offer free shipping promotions or discounts on shipping charges from time to time. Please check our website or newsletter for special offers.

3. Shipping Methods and Delivery Times

• Domestic Shipping: We offer domestic shipping across India. Estimated delivery time for orders within India is typically 5–7 business days.
• International Shipping: We currently offer international shipping to select countries. Delivery time for international orders may vary based on location and customs processing and is typically 7–21 business days.
• Tracking: Once your order is shipped, you will receive a tracking number via email to monitor the status of your shipment. You can use this number to track your order through the carrier's website.

4. Delivery Issues and Delays

• Incorrect Shipping Address: Please ensure that the shipping address you provide is accurate. Petlantis is not responsible for delays or misdeliveries caused by incorrect address information provided by the customer.
• Shipping Delays: While we strive to meet the estimated delivery times, factors such as bad weather, customs delays, and holidays can cause unexpected delays. We will do our best to keep you informed in the event of such delays.
• Failed Delivery Attempts: If the courier attempts to deliver your package and is unable to do so, they will leave a notice. Please follow the instructions on the notice to arrange for a re-delivery or pickup. Petlantis is not responsible for any returned packages due to failed delivery attempts.

5. Customs, Duties, and Taxes (for International Orders)

• Customs Duties: For international orders, customs duties, taxes, and import charges may apply depending on the destination country. These charges are the responsibility of the customer.
• Customs Declaration: We declare the full value of the merchandise on the customs declaration forms. The customs declaration is completed according to the laws and regulations of the destination country.

6. Shipping Restrictions

• Restricted Locations: Some remote locations may have limited shipping availability. If we are unable to ship to your location, we will notify you via email.

7. Shipping via Third-Party Carrier

• Third-Party Shipping: All orders are shipped via third-party carriers such as courier companies and postal services. Once the order leaves our warehouse, it is in the care of the third-party carrier until delivery is made.
• Shipping Delays by Third-Party Carriers: While we select trusted and reliable shipping partners, we are not responsible for any delays or issues caused by the third-party shipping carriers. This includes delays due to weather conditions, customs procedures, or other external factors.
• Lost or Damaged Packages: If your package is lost or damaged during transit by the third-party carrier, please contact us immediately. We will help you file a claim with the carrier; however, Petlantis is not responsible for any damages or loss once the package is with the carrier.

8. Order Modifications and Cancellations

• If you need to modify or cancel your order after it has been placed, please contact us as soon as possible. Once your order has been processed or shipped, we will not be able to make changes or cancel it.
• For customized products, cancellations or modifications are not accepted once the production process has begun.

9. Customer Support

If you have any questions or concerns about your order or the shipping process, please contact us

By shopping with Petlantis, you agree to the terms outlined in this Shipping Policy. We are committed to providing a smooth and reliable shopping experience and will do our best to ensure your order is delivered on time and in perfect condition.

1. General Terms of Use

• Eligibility: You must be at least 18 years old to use the Site. If you are under 18, you must have permission from a parent or guardian to access and use the Site.
• Account Creation: In order to make a purchase, access certain features, or track your orders, you may be required to create an account. You are responsible for providing accurate information and keeping your login credentials confidential.
• Changes to Terms: Petlantis reserves the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page and will be effective immediately. It is your responsibility to review these terms regularly.

2. Intellectual Property (IP)

All content on the Petlantis.in website, including but not limited to designs, patterns, illustrations, logos, text, images, videos, graphics, and other materials, are the intellectual property of Petlantis or its affiliates. These materials are protected by copyright, trademark, and other intellectual property laws in India.
• Exclusive Rights: All creative content, including but not limited to the product designs and patterns, are created by the Petlantis team, and we hold the exclusive, worldwide rights to these materials.
• Prohibited Use: You are not authorized to use, copy, distribute, reproduce, or modify any content from the website without explicit written permission from Petlantis. Any infringement of these rights may lead to legal action.

3. Product Information and Availability

• Product Descriptions: We strive to provide accurate and up-to-date information about our products, including pricing, descriptions, and availability. However, we do not guarantee the accuracy, completeness, or reliability of this information.
• Product Availability: All products are subject to availability. If a product is out of stock, we will notify you via email and provide alternatives where possible.
• Pricing: Prices are listed in INR (Indian Rupee). We reserve the right to change the prices at any time without notice.

4. Product Use Terms

• Product Usage: All products sold by Petlantis are intended for pet use only. You are responsible for ensuring that the product you purchase is suitable for your pet's size, breed, and health conditions.
• Product Warnings: Some products, including collars, harnesses, and leashes, may have usage guidelines and safety instructions. It is your responsibility to follow these instructions to avoid injury to your pet.
• Liability for Misuse: Petlantis is not responsible for any injuries, damages, or accidents caused by improper use, misuse, or failure to follow product instructions.

5. Order and Payment

• Order Process: When you place an order on Petlantis.in, you agree to provide accurate and complete information, including shipping details and payment information. You acknowledge that your order will be processed only after confirmation of payment.
• Payment Methods: Payments will be securely processed via third-party payment gateways. We accept major credit/debit cards, online banking, and other electronic payment methods available on the Site.
• Order Cancellation: Orders can be canceled only before they are processed or shipped. Once an order is shipped, cancellations will not be accepted.

6. Shipping and Delivery

• Shipping Charges: Shipping fees will be calculated at checkout based on the delivery address and weight of the order.
• Delivery Time: We aim to deliver products within the timeframe specified on the Site. Delivery times may vary based on location, product availability, and other factors. International orders may take longer to process.
• Customs and Duties: For international orders, customers are responsible for any customs duties or import taxes imposed by their country.
• Incorrect Shipping Address: Petlantis is not responsible for any delays or misdeliveries caused by incorrect shipping information provided by the customer.

7. Returns and Refunds

• Ready-to-Use Products: Products that are ready for use may be returned within 15 days of delivery. To be eligible for return, the product must be unused, undamaged, and in its original packaging. Products that do not meet these conditions will not be accepted for return.
• Custom-Made or Made-to-Order Products: No returns will be accepted for products that are custom-made, made on order, or created by request. These items are specially made to your specifications, and once produced, they cannot be restocked or resold. Therefore, they are excluded from our return policy.
• Return Process: To initiate a return, please contact us within 15 days of receiving your product. Once the return request is approved, the product must be sent back to our warehouse at the customer’s expense. Please ensure the product is securely packaged to avoid damage during transit.
• Refund Process: Once we receive the returned product in our warehouse and verify that it meets the return conditions, we will process the refund to the original payment method. Please allow [X] days for the refund to be reflected in your account after the return is processed.
• Non-Returnable Items: As noted, custom-made, personalized, hygiene-related, or opened products cannot be returned under any circumstances. Any request for a return on these items will be declined.

8. Limitation of Liability

To the maximum extent permitted by law:
• Petlantis shall not be liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the website, products, or services, including but not limited to loss of profits, data, or business opportunities.
• Petlantis is not responsible for any damages or injuries (to humans or pets) caused by the misuse, improper handling, or failure to follow product instructions. This includes any direct or indirect injury or harm caused by the use of the products.

9. Indemnification

You agree to indemnify, defend, and hold harmless Petlantis, its officers, employees, agents, and affiliates from any claims, damages, liabilities, losses, and expenses (including legal fees) arising out of:
• Your use of the website or any violation of these Terms and Conditions.
• Any third-party claims related to your violation of intellectual property rights, misuse of products, or failure to comply with safety instructions.

10. Governing Law and Disputes

These Terms and Conditions are governed by and construed in accordance with the laws of India. Any dispute arising from the use of the website or products will be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra, India.

11. Privacy Policy

Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information when you visit and use the website.

12. Force Majeure

Petlantis will not be held liable for any failure or delay in fulfilling our obligations due to unforeseen circumstances beyond our control, including but not limited to natural disasters, war, strike, government actions, or technical failures.

13. Severability

If any part of these Terms and Conditions is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

Privacy Policy

Introduction
This Privacy Policy describes how PETLANTIS (collectively & PETLANTIS, we, our, us) collect, use, share, protect or otherwise process your information/ personal data through our website https://petlantis.in/ (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our Platform.

Collection-We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship.and related information provided from time to time. Some of the information that we may collect includes but is not limited to personal data / information provided to us during sign-up/registering or using our Platform such as name, date of birth, address, telephone/mobile number, email IDand/or any such information shared as proof of identity or address. Some of the sensitive personal data may be collected with your consent, such as your bank account or credit or debit card or other payment instrument information or biometric information such as your facial features or physiological information (in order to enable use of certain features when opted for, available on the Platform) etc all of the above being in accordance with applicable law(s) You always have the option to not provide information, by choosing not to use a particular service or feature on the Platform. We may track your behaviour, preferences, and other information that you choose to provide on our Platform. This information is compiled and analysed on an aggregated basis. We will also collect your information related to your transactions on Platform and such third-party business partner platforms. When such a third-party business partner collects your personal data directly from you, you will be governed by their privacy policies. We shall not be responsible for the third-party business partner?s privacy practices or the content of their privacy policies, and we request you to read their privacy policies prior to disclosing any information. If you receive an email, a call from a person/association claiming to be DESNY P L seeking any personal data like debit/credit card PIN, net-banking or mobile banking password, we request you to never provide such information. If you have already revealed such information, report it immediately to an appropriate law enforcement agency.

Usage- We use personal data to provide the services you request. To the extent we use your personal data to market to you, we will provide you the ability to opt-out of such uses. We use your personal data to assist sellers and business partners in handling and fulfilling orders; enhancing customer experience; to resolve disputes; troubleshoot problems; inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; conduct marketing research, analysis and surveys; and as otherwise described to you at the time of collection of information. You understand that your access to these products/services may be affected in the event permission is not provided to us.

Sharing- We may share your personal data internally within our group entities, our other corporate entities, to provide you access to the services and products offered by them. These entities may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal data to third parties such as sellers, business partners, third party service providers including logistics partners, prepaid payment instrument issuers, third-party reward programs and other payment opted by you. These disclosure may be required for us to provide you access to our services and products offered to you, to comply with our legal obligations, to enforce our user agreement, to facilitate our marketing and advertising activities, to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our services. We may disclose personal and sensitive personal data to government agencies or other authorised law enforcement agencies if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal data to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms of Use or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

Security Precautions- To protect your personal data from unauthorised access or disclosure, loss or misuse we adopt reasonable security practices and procedures. Once your information is in our possession or whenever you access your account information, we adhere to our security guidelines to protect it against unauthorised access and offer the use of a secure server. However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, the users accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Platform. Users are responsible for ensuring the protection of login and password records for their account.

Data Deletion and Retention- You have an option to delete your account by visiting your profile and settings on our Platform , this action would result in you losing all information related to your account. You may also write to us at the contact information provided below to assist you with these requests. We may in event of any pending grievance, claims, pending shipments or any other services we may refuse or delay deletion of the account. Once the account is deleted, you will lose access to the account. We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes. We may continue to retain your data in anonymised form for analytical and research purposes.

Your Rights- You may access, rectify, and update your personal data directly through the functionalities provided on the Platform.

Consent- By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. If you disclose to us any personal data relating to other people, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy. You, while providing your personal data over the Platform or any partner platforms or establishments, consent to us (including our other corporate entities, lending partners, technology partners, marketing channels, business partners and other third parties) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy. You have an option to withdraw your consent that you have already provided by writing to the Grievance Officer at the contact information provided below. Please mention ?Withdrawal of consent for processing personal data? in your subject line of your communication. We may verify such requests before acting on our request. However, please note that your withdrawal of consent will not be retrospective and will be in accordance with the Terms of Use, this Privacy Policy, and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, we reserve the right to restrict or deny the provision of our services for which we consider such information to be necessary.

Changes to this Privacy Policy- Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert / notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.